Freight Forwrder Air – Shannon

Freight Forwrder Air – Shannon

Job Type: Permanent

Salary: Strong Salary  – Contact me for a guide and a full job description

Location: Shannon, Co Clare

Reference: Jan- 021

Overall Job Purpose 

• To ensure we exceed our customer expectations with full and total visibility and control of all orders/shipments. Excellent verbal and written communication with the customer.
• Ensure all responsibilities and activities are managed in accordance with established service levels, KPI’s and SOPS’s and is within Revenue & Cost parameters.
• Ensure that all associated administrative requirements are complete and accurate. Proactively support and contribute to the achievement of Departmental, Branch and Company goals and objectives.
• End-to-end-Visibility – visibility across supply chain, including suppliers, transportation carriers & third-party logistics.
• Collaborative information sharing – share information and collaborate in real-time.
• Early warning alerts and exception management – resolve supply chain disruptions before they disrupt the client’s business
• Strong administration skills leading to quality across opening and invoicing files, customs brokerage, system data entry and management of In-Transit Reports.

Key Relationships

To support, develop and maintain a consistent professional structure, it is essential that all Air Freight Team members continuously look to enhance important business relationships across the business profile, both internal and external.

Internal

• Airfreight Branch & Department Manager
• Air Freight Team
• Commercial Department (Key Account Managers)
• Finance Department
• HR
• Brokerage Team

  External

• Airlines/Agents and other service providers
• Overseas Offices
• Customer relations, both Key and general Accounts
• Customs

Expereince Required

Essential

• Experience in current or previous roles around office administration and customer service.
• Understanding of data management systems
• Strong planning and organisational skills with the ability to multi-task whilst working to tight deadlines
• Ability to deliver key projects on-time and in line with objectives
• IT skills (intermediate level – excel, word, PowerPoint)
• Demonstrate strong effective technical operations competence
• Aptitude towards analytical skills, problem-solving and decision skills in multi-functional settings
• Flexibility to work in other operational functions in support of business demands.
  
  Desirable

• Both Air Import & Export experience
• Logistics and Distribution industry experience

Personal Competencies

Essential

• Customer & Service Orientation
• Commitment to Quality
• Computer Literacy
• Flexibility
• Health & Safety Awareness
• Willingness to Learn and develop
• Target and Focus Result
• Communication Skills
• Ability to work under pressure while maintaining accuracy

  Desirable

• Leadership
• Problem Solving

Key Outputs / Performance Measures

• Customer Satisfaction
• Accuracy in billing, file data entry, customs brokerage and general operations execution of duties
• Quality Measurements

Package

Strong Salary  – Contact me for a guide and a full job description.

Next Step

If you wish to discuss this or any other position in complete confidence contact Frank Kinsella on (01) 685 6480 or alternatively upload your CV below.