Freight Forwarder – Dublin

Freight Forwarder – Dublin

Job Type: Permanent

Salary: Strong Salary  – Contact me for a guide and a full job description

Location: North Dublin

Reference: Dec – 001

Responsibilities – Operations

• Research and plan the most appropriate route for shipment.
• Ensure that our technology platform is used to create/maintain highly efficient processes.
• Adhere to company-wide quality processes are implemented and maintained.
• Ensure compliance with existing Quality systems (AEO, ISO etc).
• Build and develop successful supplier relationships.
• Ensure all jobs are completed in accordance with the company’s operating procedures.
• Obtain, check and prepare documentation to meet customs and insurance requirements, packaging specifications, and compliance with overseas countries’ regulations and fiscal regimes.
• Maintain visibility and control through all phases of the journey, including the production of management reports, statistical and unit cost analyst.
• Complete customs formalities or sub-contracting services.
• Enter full job details into Cargowise.

Responsibilities – Customer Services

• Reporting back to clients keeping them up to date with the progress of the goods.
• Create a culture of excellence in the way you provide customer service.
• Develop existing and new business with support from the business development teams and Branch Managers.
• Be proactive in communication/relationship building with customers and ensure that they are visited regularly.
• Optimise every opportunity to help the customer and expand our business
• Strive to retain customers during any service issues.
• Arrange insurance and assist the client in the event of a claim.
• Provide advice on the most commercially viable method of transporting goods.
• Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
• Deliver (alternative) solutions to customers where possible to minimise the impact on the scheduled delivery upon changes to the schedule.
• Be proactive when faced with problems.

Candidate Requirements

• The successful candidate will have a minimum two years in a similar role.
• The successful candidate will require good customer relationship skills.
• Ability to understand the needs of an organisation and provide solutions where necessary.
• Be self motivated and ambitious and enjoy interaction in a busy environment.
• Will require exceptional administrative and communication skills.

Package

Strong Salary  – Contact me for a guide and a full job description.

Next Step

If you wish to discuss this or any other position in complete confidence contact Frank Kinsella on (01) 685 6480 or alternatively upload your CV below.